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Property Works

Case Study: How Property Works Saved a QSR Client $52,600 in Utilities

Persistence Pays Off: How Property Works Saved one QSR Client $52,600 in Utility Costs Introduction This case study highlights Property Works' dedication and tenacity to providing practical solutions and cost savings to our clients. We will explore a challenging journey in which we successfully resolved a complex water billing issue, resulting in substantial savings of $52,600 for one of our long-time QSR clients. The Challenge A routine review of a sub-metered water billing for a leading QSR chain that operates nearly 500 locations, primarily in the Southwest, uncovered an unexpected surge in the water bill at a Nevada location. Given the scarcity of water resources and high utility rates in Nevada, it was crucial to ensure the accuracy and fairness of these costs. The discrepancies between the new charges and historical data were concerning and required attention. Our Approach A seasoned expert with 20 years of experience at Property Works led efforts to tackle this issue. Our approach was marked by patience, persistence, and an unwavering commitment to finding a just and equitable solution for our client. Prompt Dispute Resolution: We initiated the dispute process immediately upon detecting the irregular increase in water billings. This was the first step in a journey that demanded considerable time and effort. Navigating Personnel Changes: Unfortunately, during the dispute process, there were multiple changes in property management personnel, resulting in delays in the review of our case. Nevertheless, we remained steadfast in our pursuit of a resolution. Stabilizing Costs: Throughout the process, we ensured that water billings returned to amounts consistent with the pre-dispute period, providing our client with much-needed interim relief. Continuous Advocacy for Revisions: Our team persistently pressed the landlord and property management company for revisions to the disputed billings, advocating for a fair and accurate resolution. The Outcome After a prolonged and dedicated effort spanning over two years, our tenacity paid off. We successfully secured a comprehensive water billing audit, resulting in a remarkable outcome: $52,600 in reversed charges. This not only rectified the erroneous billings but also provided our client with substantial savings in occupancy costs. Conclusion This case exemplifies Property Works' unwavering commitment to our clients' best interests. We navigated challenges, surmounted obstacles, and ultimately secured significant cost savings for our client. This case study underscores our belief that diligence and persistence yield results. If you are seeking a partner dedicated to protecting your financial interests, Property Works is ready to assist. Contact us today to explore how we can help your organization achieve similar success and realize substantial savings.
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Case Study: Streamlining Expansion with Property Works Dev Tool

Company Background Ambrosia QSR, a rapidly growing multi-unit franchisee, is ambitiously expanding their portfolio from a few hundred to 1,000 franchised QSR Restaurant locations within the next five years. Their growth strategy comprises a blend of acquisitions, new construction, raze and rebuild, and remodeling projects, each with its own unique demands and complexities. The Challenge Prior to the implementation of the Property Works Development Tool, Victor Lozano, Development Manager for Ambrosia QSR spent hours chasing down updates from third-party architects and contractors. Lozano then spent even more time adding these updates to various spreadsheets. This issue was further complicated by their need to provide accurate status reports to management and the franchisor. The lack of a centralized data management platform made coordinating the disparate teams daunting, hindering overall efficiency and growth momentum. The Solution Seeking a better alternative, Ambrosia QSR turned to the Property Works Development Tool. The tool brought all contributors - both in-house and external service providers - onto a single platform. Lozano and the team at Property Works began customizing the Development tool to meet Ambrosia QSR’s specifications. The first step was to create a status for each project record so management could sort, and filter based on project status. Here are a few of the Status options: Permitting In Due Diligence LOI Under Construction Under Contract Construction Complete Open Ambrosia QSR also needed to be able to sort by Asset Action, such as New Build or Re-Model. With the sorting fields in place, Ambrosia QSR began using the project milestone fields within the tool. Such as: Project Start Date & Actual Start Date/ Projected Turnover & Actual Turnover Associated Leases/Franchise Agreements Construction Schedule/ GC Provided Schedule Environmental Ordered/Environmental Received PSA Effective Date Closing Date Brand Approval Date Contact Data Attachments Folder Results Improved Project Management: With the adoption of the Property Works Development Tool, Ambrosia QSR experienced an immediate improvement in project organization. All project data became easily accessible and trackable for all involved parties, regardless of their location or role. This greatly streamlined communication and improved the franchisee's oversight of each project. Time Savings: The Property Works Development Tool proved to be a time-saver. Manual entry into and tracking via spreadsheets became a thing of the past, and the franchisee could now focus more on strategic growth initiatives. Custom Reporting: One of the standout features that Ambrosia QSR particularly appreciates is the custom reporting capability. Based on the day's needs, they can create tailored reports to provide insights into different aspects of their construction projects. For example, Ambrosia QSR uses the Development Project Review Report to see Unit lease and franchise expirations dates & options. Along with the current status, LOI Accepted, due diligence, projected and actual start, turnover, and closed dates all on one report. Progress Visualization: Property Works has made tracking project progress simple. The tool provides a visual representation of each project's status, making it easier to monitor progress and identify any potential delays. Affordability and Value An additional benefit that Ambrosia QSR discovered when implementing the Property Works Development Tool was its cost-effectiveness. When compared with other platforms and products, Property Works emerged as a more affordable solution, without compromising on functionality or user experience. Conclusion With the aggressive growth plans in place, Ambrosia QSR now has confidence in their development management process. Currently, they are managing 30+ development projects in 4 different states simultaneously. Contractors, architects, and relevant internal team members all have access to the development tool and are aware of each other’s progress.
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Property Works developed and released the Rent-Deferral Tool in March 2020, immediately following the announcement of Covid-19 restrictions in the United States. Watch the live webinar recording with company partner Karla Finnegan, as she walks through the Rent-Deferral Tool.
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In 2010, after a sizable acquisition of additional restaurant locations, we knew we needed more control of our lease obligations. We found our perfect solution with Property Works.
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WKS has over 350 Leases and has been a client of Property Works for 13 years. We currently use the database function and process the updates ourselves. We are always able to get first-class customer service to help us with training and implementation of the system tools. I cannot imagine managing our Leases using any other system. When the first business interruptions began during the COVID-19 pandemic, we knew we needed to reach out to our Landlords for rent relief, but had no idea how we would manage such a process. Before we could even reach out to Property Works for guidance, we received notification that they were already working on a system to manage the process from start to finish. Their solution has been an absolute game changer for us. We only have to reach agreement with our Landlords, and we are then able to enter all the deal points into the unit. All the repayment and tracking is calculated and added to the AP system automatically.