Persistence Pays Off: How Property Works Saved one QSR Client $52,600 in Utility Costs
Introduction
This case study highlights Property Works' dedication and tenacity to providing practical solutions and cost savings to our clients. We will explore a challenging journey in which we successfully resolved a complex water billing issue, resulting in substantial savings of $52,600 for one of our long-time QSR clients.
The Challenge
A routine review of a sub-metered water billing for a leading QSR chain that operates nearly 500 locations, primarily in the Southwest, uncovered an unexpected surge in the water bill at a Nevada location. Given the scarcity of water resources and high utility rates in Nevada, it was crucial to ensure the accuracy and fairness of these costs. The discrepancies between the new charges and historical data were concerning and required attention.
Our Approach
A seasoned expert with 20 years of experience at Property Works led efforts to tackle this issue. Our approach was marked by patience, persistence, and an unwavering commitment to finding a just and equitable solution for our client.
- Prompt Dispute Resolution: We initiated the dispute process immediately upon detecting the irregular increase in water billings. This was the first step in a journey that demanded considerable time and effort.
- Navigating Personnel Changes: Unfortunately, during the dispute process, there were multiple changes in property management personnel, resulting in delays in the review of our case. Nevertheless, we remained steadfast in our pursuit of a resolution.
- Stabilizing Costs: Throughout the process, we ensured that water billings returned to amounts consistent with the pre-dispute period, providing our client with much-needed interim relief.
- Continuous Advocacy for Revisions: Our team persistently pressed the landlord and property management company for revisions to the disputed billings, advocating for a fair and accurate resolution.
The Outcome
After a prolonged and dedicated effort spanning over two years, our tenacity paid off. We successfully secured a comprehensive water billing audit, resulting in a remarkable outcome: $52,600 in reversed charges. This not only rectified the erroneous billings but also provided our client with substantial savings in occupancy costs.
Conclusion
This case exemplifies Property Works' unwavering commitment to our clients' best interests. We navigated challenges, surmounted obstacles, and ultimately secured significant cost savings for our client.
This case study underscores our belief that diligence and persistence yield results. If you are seeking a partner dedicated to protecting your financial interests, Property Works is ready to assist. Contact us today to explore how we can help your organization achieve similar success and realize substantial savings.
